Menu Close

Technical Specialist

Job Title:
Technical Specialist

Job Ref:

BA11, Frome

Property Software

Customer Support

Job Description

Expert Agent supply powerful web based software and website design solutions to estate agents. Utilized in over 2000 branches, our web based estate agent software and letting agency software is a trusted brand for residential and commercial estate agents, letting agents and property management companies. Based in Frome, Somerset, we are a friendly collaborative team who joined Zoopla Property Group in 2017.

We are seeking a Technical Specialist to join our support team who work on external (client side), and occasional internal, IT support issues. This is a critical role to our business where the successful applicant will be responsible for assisting our clients in a technical nature, whilst also helping to ensure internal IT support issues are kept to a minimum.

The successful applicant will be a friendly problem solver with strong organizational skills and a real passion for delivering excellent customer service to both clients and work colleagues.

Key responsibilities

  • Answering incoming support tickets, emails and calls to a high standard
  • Liaise with 3rd parties on behalf of the business and customer base
  • Provide direct technical assistance to Product and Finance Specialists
  • Maintenance and evolvement of the Manual FAQ`s and intranet, providing relevant documentation
  • Using SQL to debug technical situations and find solutions


  • Excellent interpersonal and customer care skills
  • Team player
  • IT Qualifications desirable
  • Excellent time management and organisational skills
  • Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint
  • Ability to work under pressure and to deadlines
  • Strong Background in IT Support
  • Ability to apply critical/analytical thinking to cases


  • Working knowledge of MS SQL
  • Demonstrate an understanding of XML and HTML
  • Previous experience ofworking as part of a technical team
  • Software testing experience
  • Rigorous attention to detail

About ZPG (

ZPG owns and operates some of the UK`s most trusted digital brands that help empower smarter property and household decisions including Zoopla, uSwitch, Money, PrimeLocation and SmartNewHomes.

We are also one of the leading residential property data and software providers with a range of products including Hometrack, Calcasa, TechnicWeb, Ravensworth, Alto, Jupix, ExpertAgent, PropertyFile and MoveIT. Our websites and apps attract over 50 million visits per month and over 25,000 business partners use our services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE