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EA Account Manager - North


Job Title:
EA Account Manager - North

Job Ref:
1762

Location:
North

Brand:
Zoopla

Discipline:
Sales

Job Description

Job Summary

To grow customer and revenue sales of products & services to the larger independent agents, the Key Account Manager will achieve identified sales targets of agents through proactive activity across the customer base.

To develop long term business relationships with key agents within a defined territory to deliver regular and effective account management meetings and increase revenues through a multi product portfolio.

Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up to date records. Key is the ability to handle complex and sometimes challenging negotiations and achieving winning outcomes for all parties.

Key Responsibilities:

  • Develop an understanding of organisational and internal influence structures within all allocated agent customers
  • Develop relationships from office manager level to director/owner level as appropriate
  • Ensure territory coverage to touch all opportunities on a scheduled basis
  • Identify prospects where company`s services can be sold
  • Leverage understanding and relationships to create sales opportunities of the Zoopla membership packages & products.
  • Maximise revenue opportunities with existing customers within defined territories / customer groups, ensuring uptake of additional products
  • Work with customers that have signaled intent to cancel their subscription in order to reverse their decision and keep the customer`s business
  • Maintain accurate records, sales forecast and activity reports
  • Reporting on all profiles of customers and activity on a regular basis, and regular updating of the CRM system
  • Maintain on line customer data records with all relevant information (CRM system)
  • Ensure accuracy of contracts signed including checklists
  • Communicate effectively with internal & external customers
  • Follow up customer queries within 24 hours
  • Maintain solid customer relationships and provide outstanding customer service & understand the client`s needs
  • Proactively assist agents that are low users of the service
  • Assist customers to ensure their listings are high quality and they get the most from the Zoopla subscription
  • To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.

Skills and Attributes:

  • Have experience in, exposure to or an understanding of the UK Property and online advertising industries
  • Be motivated by ambitious targets and do what it takes to hit them
  • Have exceptional customer service skills
  • Have an exceptional ability to negotiate and influence
  • Have the agility to juggle multiple tasks, and rapidly adapt approach in fast-evolving business environment
  • Have good ability with PowerPoint, Excel and Word packages
  • A credible professional, being an effective presenter and communicator at individual and group level; being able to present at group meetings
  • Take pride in being accurate, diligent and well organisedHave a high degree of honesty and integrity
  • Be a team player and an effective but likeable communicatorBe positive in attitude and communication, with a can-do approach

About ZPG (www.zpg.co.uk)

ZPG owns and operates some of the UK`s most trusted digital brands that help empower smarter property and household decisions including Zoopla, uSwitch, Money, PrimeLocation and SmartNewHomes.

We are also one of the leading residential property data and software providers with a range of products including Hometrack, Calcasa, TechnicWeb, Ravensworth, Alto, Jupix, ExpertAgent, PropertyFile and MoveIT. Our websites and apps attract over 50 million visits per month and over 25,000 business partners use our services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.