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Project Coordinator (9 months Temp Cover)


Job Title:
Project Coordinator (9 months Temp Cover)

Job Ref:
1676

Location:
Brackley

Brand:
Property Software

Discipline:
Customer Support

Job Description

Due to the excellent performance of our sales team we are looking for a temporary Project Coordinator to help us manage the volume of orders currently in the system. Reporting in to the Project Manager, you will take ownership of delivering our software to a wide range of clients from one office start-ups through to large scale organisations. This role is key to ensuring that new customers are successfully implemented.

RESPONSIBILITIES:

,- Manage multiple clients implementations at different stages of the project process

,- Ability to control and manage customers expectations throughout the implementation

,- Maintain and coordinate installation and training resource schedules

,- Prepare and lead remote meetings to project plan implementations

,- Provide all relevant installation information to installation staff

,- Project planning & risk analysis with recommendations to ensure projects are delivered on time

,- 1st point of contact and support to customers, sub teams and Project Lead

,- Provide exceptional customer service at every opportunity

,- Handle complaints and offer solutions to see through to a successful resolution

,- Check on progress of issues; keep the team and customer informed at all times

,- Escalate team and service issues to the 2nd Level Senior Support Analyst where necessary, to

ensure the team provides the highest level of customer service

,- To undertake other appropriate duties requested by your Line manager in order to meet the

needs of the Project Team and our customers

ESSENTIAL SKILLS / EXPERIENCE:

,- Experience in managing projects in a customer-facing environment

,- Good personal organisation skills and able to work under own initiative

,- Ability to generate and follow a detailed project through to completion

,- A team player

,- Demonstrated ability to learn new PC and Web-based applications

,- Ability to understand issues and solve problems in a timely manner

,- Bright and friendly with a positive can do attitude

,- Comfortable working in a fast paced environment, whilst remaining calm under pressure.

,- Good overall IT knowledge including Windows operating systems and Microsoft Excel and Word products.

,- Excellent time management with the ability to work under pressure and meet deadlines

,- Excellent written and spoken communication skills, and be able to demonstrate patience and diligence

,- Sound numeracy skills.

DESIRABLE SKILLS / EXPERIENCE:

- Experience in residential sales, lettings or property management in the estate agency sector.

- Basic accounts support knowledge

- Basic technical support knowledge

ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.



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