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Chief Operating Officer, Data Solutions

Job Title:
Chief Operating Officer, Data Solutions

Job Ref:

Tower Bridge, SE1


Central Functions

Job Description

ZPG Data Solutions

ZPG Plc currently operates through two divisions, Property Services and Comparison Services. The former comprises Marketing Solutions (incorporating the Zoopla, PrimeLocation and Smart New Homes property portals), Software (CRM and office management software systems and websites for estate agents, including Property Software Group and Expert Agent) and Data Solutions (data, insight and analytics to support property and household decisions).

The Data Solutions business, incorporating Hometrack in the UK and Australia, Calcasa in the Netherlands, our partnership with CRIF in Italy and ZPG`s API and listings partnerships and business, comprises c.85 people across London, Sydney and Delft, with a combined turnover in excess of £30m and operating margins in excess of 50%. The business, which is currently centered around providing automated valuations and associated risk analytics to leading mortgage lenders, is a key growth area for ZPG, as data becomes increasingly important to consumers, estate agents, banks and other partners making critical decisions around residential real estate, both in the UK and internationally. As such, ZPG`s Data Solutions business is expected to grow materially over the next few years, expanding beyond its historic focus on mortgage lenders, and in particular leveraging ZPG`s footprint with estate agents and consumers.

Summary of the role

ZPG is seeking to hire a Chief Operating Officer/General Manager (COO) to lead the business operations and further growth of Data Solutions. Reporting to the Managing Director, Property Services, the COO will have full P&L, commercial, product and operational responsibility for Data Solutions, incorporating sales and business development, analytics/data science, data, technology, product and proposition development and customer support. The COO will lead a team of senior executives with deep domain and product expertise, drawing on the resources of the broader ZPG Group in areas such as marketing, legal, HR and finance. The COO will be a member of ZPG`s Leadership Team and will work closely with the Managing Director, Property Services and the rest of the ZPG Executive Team to develop and execute the growth strategy for Data Solutions.

Key responsibilities

  • Leadership and inspiration of the Data Solutions senior management/executive team
  • Setting and management of goals, priorities and OKRs at business and direct report levels
  • Budgeting, financial management and revenue and profit performance of Data Solutions
  • Strategic direction, development and organic growth of the Data Solutions business, supporting inorganic M&A/partnership initiatives
  • Proposition development and product roadmaps
  • Wellbeing, motivation, morale and performance of Data Solutions staff
  • Optimisation of resource deployment and management of resourcing conflicts
  • Development of senior customer relationships
  • Brand positioning and development, including supporting PR activities
  • Implementation of operational and management best practices

Essential skills

  • A credible individual who is able to operate at all levels
  • Proven track record in a general management role, including successfully implementing operational best practices
  • A leader by example - energetic, driven, high levels of personal accountability, results-oriented, willing to roll up their sleeves and get into the detail
  • First class written and oral communication skills
  • A willingness to collaborate and be responsive
  • A keen eye for detail, ensuring that our customer facing material and communication is market leading
  • Strategic thinking, demonstrable achievement in proposition development and delivery
  • Financially astute
  • Strong people motivation and communication skills - approachable, empathetic and able to work with and through people to achieve progress in a flat, entrepreneurial organisation
  • Customer-oriented
  • Unwavering integrity and business ethics

Desired experience

  • Commercialisation of data and design and delivery of industry-specific data solutions to meet customer imperatives, `market making` in previously non-existent use cases
  • Leadership of a data and technology-centric business, depth of experience in managing technology and analytics teams
  • Experience within retail financial services and/or real estate would be an added benefit
ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.

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