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Salesforce Trainer (CRM)

Job Title:
Salesforce Trainer (CRM)

Job Ref:

Tower Bridge, SE1



Job Description

This role is to design and deliver across the UK to a wide audience the next stage of our Salesforce platform regeneration.

The role includes the creation and delivery of:

  • A training delivery plan for an audience of 400+ consisting of multi phased roll out across various departments
  • Process and procedure knowledge and training documentation to support the various departments
  • GTM product launch updates that aid the Salesforce roll out

Key Responsibilities:

  • Able to project manage a large-scale training roll out
  • Manage stakeholder`s expectations across various departments that use Salesforce
  • Devise and communicate business and product updates in a timely fashion
  • Have a general awareness and experience in using a learning management system LMS
  • Work closely with Head of Training, Trainer, Sales Managers & Support Channel Managers to identify training to create training materials
  • Contribution to the facilitation of regular induction programs and new starter follow up program where Salesforce is concerned
  • To maintain effective communication links with other teams & departments across the business
  • To ensure regular accompaniment to maintain first hand knowledge of ZPG customers both over the phone and face-to-face to fully understand their business challenges and our sales teams needs to tailor training courses to meet those needs during the Salesforce roll out
  • To ensure Sales Training manuals; guides; and product Q&A`s are constantly updated and communicated effectively
  • To aid and assist the commercial operation generally as required

Skills and Attributes:

  • Minimum of 5 years` experience within training creation & delivery
  • Must have experience in creating technical training and delivery of CRM systems and be familiar with Salesforce
  • Strong presentation, written & oral communication skills
  • Minimum intermediate IT skills in Excel, PowerPoint & Word; Inter-personal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to large groups of people
  • Ability to facilitate meetings and control group situations with confidence and ease, with ability to actively participate and contribute to meetings
  • Time management & planning skills that allow you to manage your own time effectively and to meet deadlines
  • Ability to be adaptable & flexible in a fast-moving results-orientated environment
  • Be self-motivated and proactive - with the ability to work on your own initiative and offer new ideas
  • Desire to be part of and contribute to the success of a fast-growing organisation with an entrepreneurial spirit
  • Personal commitment to improving one`s own knowledge and sharing best practice with colleagues
  • Flexibility for overnight stays / travel when required for training
  • Willingness to roll sleeves up and help with tasks outside of remit
ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.