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Software Trainer


Job Title:
Software Trainer

Job Ref:
1614

Location:
Field based

Brand:
Property Software

Discipline:
Sales

Job Description

Summary of Role:

Property Software Group is the UK`s leading and largest software supplier to property professionals, and is part of ZPG Property Services with core brands including Zoopla, PrimeLocation and uSwitch.

With two of the leading cloud-based software products on the market: Jupix and Alto, Property Software Group have been experts in building innovative property software for over 25-years, and continue to set the standards. With well-known brands including Vebra, CFP and Encore, together with ground-breaking software brands Jupix, Alto, MoveIT and Property File, Property Software Group continues to deliver stand-out features to support the ongoing growth of property agents.

Approximately 40,000 agents using of our software from approximately 8,000 agency branches are supported by our team of over 240 staff members operating from four UK locations.

We are now looking for a Software Trainer to join our growing team.

Key Accountabilities/Responsibilities

  • Provide on-site training on Property Software Group products to end users
  • Client liaison, including preparation for client visit and post installation/training follow-up/administration
  • Maintain customer service levels to client base
  • Carry out training reports post visit
  • Remote on-line training and/or client support as required
  • Undertake any other appropriate duties as necessary to meet the needs of the role
  • Responsible for software installation and configuration at client sites

Key Competencies

  • Good communicator and ability to be flexible
  • Excellent presentation skills
  • Ability to prioritise workload and work alone without supervision
  • Strong organisation and time management skills
  • Confidence in and aptitude for learning new software
  • Knowledge of the property management/estate agency and lettings market
  • Able to work comfortably and efficiently under pressure in a fast changing environment
  • Good interpersonal skills

Essential Skills/Qualifications

  • Knowledge of estate agency or property management/lettings
  • Prior experience of a customer service role including handling of varied client base
  • Full driving licence
  • Experience of using estate agency/lettings agency software products

Desirable Skills/Qualifications

  • Experience of training
ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.



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