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User Researcher

Job Title:
User Researcher

Job Ref:

Tower Bridge, SE1


UX and Design

Job Description

Everything a User Researcher at uSwitch will do increases our research team`s ability to manage and meet an increasing demand for insight so that we build the best understanding of our users. You will be part of the Product Development Research team reporting to the Head of Product for Affiliates. Primarily, you will work in a supporting role to our various product teams along with our on-going research programme. Secondly, you will own and undertake various research management tasks independently (manage user panel lists, manage Customer Services feedback etc).

You`re responsible for ...

Working closely with Product Teams to understand and support their research needs. To deliver timely and actionable insight and recommendations that will inform designs from concept through to implementation, for a variety of projects and on-going incremental tests and improvements.

  • User lab testing support, logistics and facilitation, inc. moderation and observation
  • Cataloguing and maintenance of the research library
  • Management of various tools in the research toolkit
  • Management of customer insights
  • Video analysis
  • Various support tasks

Essential skills ...

  • Ability to learn and employ a variety of research methodologies including focus groups, usability testing, user journey analysis and mapping, multivariate testing, Google Analytics, video analysis and competitive research
  • A collaborative working style, strong interpersonal skills and an ability to work well in small group settings as well as independently
  • Experience with working in lean product teams
  • Experience working on multiple projects simultaneously

In addition, you have these personal attributes ...

  • An innate interest and passion for user-centred product development and user experience insight and design, focused on user wants, needs and goals
  • Empathic and able to understand and communicate effectively
  • Strong organisational skills with an attention to detail
  • Analytical and methodical but able to balance this with get-it-done commercial pragmatism
  • You`ve great interpersonal skills. You`re down-to-earth, pragmatic, flexible and adaptable with lots of emotional intelligence
  • You can work effectively and react quickly to change
  • Proactive, positive and upbeat, with a sense of ownership
ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.