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User Researcher


Job Title:
User Researcher

Job Ref:
1612

Location:
Tower Bridge, SE1

Brand:
uSwitch

Discipline:
UX and Design

Job Description

You will be part of a team looking to implement the uSwitch vision for "Supportive Switching" for our millions of users, looking for opportunities to make bold product decisions that will enable our business to continue growing. Your focus will be building a shared understanding of what our users` needs are among the affiliate product teams through a wide range of user research methods; surveys, interviews, using data & analytics and usability testing. Your research will underpin our product vision and strategy and keep our teams focused on delighting our users with products and features that meet their personal and changing needs

Key responsibilities

  • Work with product leadership and cross-functional teams of designers, engineers, marketers, commercial and analysts to help shape the product vision and strategy
  • Use our analytics and insights platforms to build a strong understanding of user behaviour and use it to drive research programmes
  • Conduct objective usability testing in collaboration with our team of Product Designers and synthesise findings into actions for the product teams
  • Continually communicate research findings and product proposals to people at all levels of the company

Requirements

  • Have a strong background in User Research, both the early stage formative approaches to explore and choose new opportunities, and summative approaches to evaluating the success of product features and journeys
  • Have an analytical and empathetic mindset and an ability to draw conclusions from a variety of information sources
  • Are a fantastic communicator who can comfortably present research findings and use them to inform product vision and strategy
  • Ideally an academic background in related subjects (psychology, sociology, etc), although not required
  • You`re comfortable both giving and receiving feedback, and mentoring other members of the user research team in their professional development
ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.
ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.



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