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Contact Centre Service Agent


Job Title:
Contact Centre Service Agent

Job Ref:
1370

Location:
Tower Bridge, SE1

Brand:
uSwitch

Discipline:
Customer Support

Job Description

Overall Summary

To be the uSwitch front line for customer contact by telephone, email and webchat, delivering a consistently excellent and accurate response to customer queries

Key Duties:

  • To deliver great service through articulate communication, both verbal and written, in response to customer queries
  • To drive first time resolution of queries
  • To provide first class service resolution on behalf of the business when things go wrong for a customer
  • To capture customer feedback consistently and accurately
  • Meeting business targets
  • Resolving customer complaints fairly and consistently
  • Outbound email correspondence
  • Webchat communication inbound and outbound
  • Operate within the uSwitch behavioural expectations, to live the brand

Key Skills:

  • The ability to see through the eyes of the customer
  • Able to deal with high levels of customer interaction at a consistently high standard
  • Strong written and verbal communication skills.
  • Proficiency with all Microsoft Office packages mainly Excel, Word, PowerPoint and Outlook.
  • Experience of implementing ideas to improve overall customer satisfaction
  • A record of dedication and commitment with a desire to succeed and develop
  • Record of working within a team environment and being motivated by success

Key Attributes:

  • Passionate about the customer experience
  • Time management
  • Organisational skills
  • Communication skills
  • Solution focussed
  • Listening skills
  • Team player
  • Ownership

Essential Experience:

Previous experience in a servicing environment - contact centre, Retail etc.is essential

ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted home-related digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group. Our mission is to provide the most useful resources for consumers when finding, moving or managing their home and be the most effective partner for related businesses.

We help consumers to understand the property and home services comparison markets and make smarter decisions, whilst helping professionals to win more business and operate more effectively. Our multi-brand, multi-channel approach creates a unique and unrivalled proposition with our websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using our services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.




Sorry, this vacancy is closed.