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Senior Trainer


Job Title:
Senior Trainer

Job Ref:
1294

Location:
Tower Bridge, SE1

Brand:
Zoopla

Discipline:
Sales

Job Description

Summary of Role:

To devise, facilitate and deliver sales and service training across a wide range of customer channels to achieve world class customer sales & service in digital media.

This role will predominantly be office based with national UK travel to create, deliver and performance coach the ZPG sales and service teams. The scope of training will cover items such as product & industry knowledge; processes; soft skills in new business sales and quality account management.

The role is varied and includes the preparation and delivery of:

  • Core sales skills & account management training
  • GTM product launch training
  • Induction training (including CRM)
  • Process and procedure knowledge and training
  • Customer service training
  • Monthly office and field based performance and development coaching

Key Responsibilities:

  • Creation and delivery of training to develop high quality effective digital marketing expertise amongst the sales and service teams and improve customer satisfaction scores for both field and office based personnel
  • Maintain and schedule courses to ensure regular training of products and sales skills; support of new staff through side-by-side coaching as well as pro active support of ad-hoc training needs and skills gaps
  • Devise and communicate business and product updates to the Sales and Service teams
  • Have a general awareness and experience in using a learning management system (LMS)
  • Effective launches and training roll out of new products with regular and on-going evaluation
  • Work closely with Head of Training, Trainer, Sales Managers & Support Channel Managers to identify training to improve sales performance and develop capabilities
  • To work closely with marketing to align, update and maintain sales presenter and sales materials
  • Contribution to the facilitation of regular induction programs and new starter follow up
  • To attend internal/external training sessions as and when appropriate and self learn to increase personal knowledge, business, market and competitor knowledge and feed back up to date training aids to the company
  • To maintain effective communication links with other teams & departments across the business
  • To develop a success culture of continuous self improvement, sharing best practise and expert business knowledge
  • To ensure regular accompaniment to maintain first hand knowledge of ZPG customers both over the phone and face-to-face to fully understand their business challenges and our sales teams needs to tailor training courses to meet those needs
  • To ensure Sales Training manuals; guides; and product Q&A`s are constantly updated and communicated effectively
  • To be actively involved in the organisation of sales conferences and other events
  • To aid and assist the commercial operation generally as required

Skills and Attributes:

  • A proven successful sales background in online sales & advertising media with strong sales skills and methodologies
  • Minimum of 5 years` experience in coaching
  • A proven track record in identifying, creating, delivering and evaluating soft skill & knowledge gap opportunities
  • Strong presentation, written & oral communication skills
  • Minimum intermediate IT skills in Excel, PowerPoint & Word; familiar with CRM systems including SalesForce
  • Inter-personal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to large groups of people
  • Ability to facilitate meetings and control group situations with confidence and ease, with ability to actively participate and contribute to meetings
  • Time management & planning skills that allow you to manage your own time effectively and to meet deadline
  • Ability to be adaptable & flexible in a fast-moving results-orientated environment
  • Be self-motivated and proactive - with the ability to work on your own initiative and offer new ideas
  • Desire to be part of and contribute to the success of a fast-growing organisation with an entrepreneurial spirit
  • Personal commitment to improving one`s own knowledge and sharing best practice with colleagues
  • Flexibility for overnight stays / travel when required for national sales training
  • Willingness to roll sleeves up and help with tasks outside of remit

ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted home-related digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group. Our mission is to provide the most useful resources for consumers when finding, moving or managing their home and be the most effective partner for related businesses.

We help consumers to understand the property and home services comparison markets and make smarter decisions, whilst helping professionals to win more business and operate more effectively. Our multi-brand, multi-channel approach creates a unique and unrivalled proposition with our websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using our services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.