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Consumer Support Executive

Job Title:
Consumer Support Executive

Job Ref:

Tower Bridge SE1


Customer Support

Job Description

Job Description

The Consumer Support Executive will provide a first class customer service experience on all consumer contacts generated from our websites, this includes, but is not restricted to email, phone calls, estimate feedback and website moderation.

Key Responsibilities:

  • Respond to estimate feedback and improve property valuation estimates on the website
  • Review outliers and correct data and catalogue errors/inconsistencies.
  • Respond to customer emails
  • Review and moderate user-added content using web-based tools.
  • Deal with incoming phone calls from users
  • Log issues and perform basic fault finding where applicable

Skills and Attributes:

  • Have an excellent eye for detail and thrive on problem solving as well as working effectively under pressure.
  • Customer Support experience essential with proven track record of first class customer service.
  • Be a good internal and external communicator.
  • Be flexible and adaptable; willing to work in a busy, fast paced and targeted environment.
  • Familiar with all Microsoft office andGoogle/ Apps to intermediate level.

ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted home-related digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group. Our mission is to provide the most useful resources for consumers when finding, moving or managing their home and be the most effective partner for related businesses.

We help consumers to understand the property and home services comparison markets and make smarter decisions, whilst helping professionals to win more business and operate more effectively. Our multi-brand, multi-channel approach creates a unique and unrivalled proposition with our websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using our services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.

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