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Head of UX

Job Title:
Head of UX

Job Ref:

Tower Bridge, SE1


UX and Design

Job Description

We are looking for a Head of UX to lead and inspire our cross-product design team in improving our comparison products through customer-focused design. Our ideal candidate will thrive in a work environment that requires strong problem-solving skills and self-direction, coupled with an aptitude for team collaboration and open communication. You will excel at not only delivering highly analytical and creative ideas but in helping our team of UX and UI designers to do the same.

The Role

  • Lead and mentor a team of UX and UI designers in improving our comparison products

  • Architect the future of UX at uSwitch through user centred design and collaboration with the design and product community.

  • Ensure UX processes are being correctly applied and understood by teams

  • Work closely with product managers, business analysts, developers and commercial teams to develop market-leading products and features

  • Lead inceptions and workshops

  • Help define reusable interaction patterns and contribute to site frameworks and our living style guide.

  • Ensure functional and aesthetic consistency across all products

  • Lead key strategic projects to drive success and demonstrate a user centred design approach, with appropriate techniques

  • Develop new capabilities and approaches in research and testing (qualitative and quantitative)

Skills & Experience

  • Experience as a previous head of UX or lead UX practitioner in a customer facing environment.

  • Proven team leader and design advocate from a commercial/product based background

  • Collaborative and a clear communicator

  • Strong conceptual and analytical skills and experience implementing innovative user experience solutions

  • Hands on experience working on high traffic, consumer facing products

  • Comfortable and confident in an agile/lean environment.

  • Experience with a variety of research techniques including user interviews, stakeholder interviews, competitive analysis, user journey mapping, usability testing, traffic / funnel analysis, multivariate testing

  • Support design community in requirements gathering, storyboarding, rapid ideation, information architecture, prototyping, and wireframing.

  • Excellent stakeholder management, with a collaborative work style, strong interpersonal skills and able to work well in small group settings

Personal Attributes

  • You have a strong passion for experience and visual design - focused on consumer needs and goals

  • You take a collaborative approach

  • You are a natural leader and facilitator

  • Ability to work effectively at all levels of the organisation

  • Flexible and adaptable to a fast paced environment

  • Great interpersonal skills

uSwitch is an impartial comparison and switching service. We help compare prices on gas & electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance. Our aim is to help customers take advantage of the best prices and services on offer from suppliers so they can get their best deal.

About ZPG Plc (

ZPG Plc (LSE:ZPG) ("ZPG") owns and operates some of the UK`s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.

ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.

ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.

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